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Return Information

Return Policy

Returns: Inflatable Toys Direct.com accepts returns within 30 days after shipment. Return shipments must display the return authorization (RA) number clearly on the shipping carton next to the shipping label. Returns without a properly displayed RA# will be rejected. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition with the original packaging intact and include the original receipt/invoice/packing slip to be eligible for credit. All returns that are eligible for credit are subject to a 20% restocking fee. We will issue credit upon approval of returned merchandise. We will not issue credit for unpaid merchandise. We will not issue credit for returned merchandise damaged in shipment. We will not issue call tags for returns. We will issue credit only for an eligible return.

Damaged Goods Policy

Shipping Damage: InflatableToysDirect.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service (because the USPS does not offer adequate shipment tracking). The procedures to replace a damaged shipment are as follows: For items shipped via "non-freight" service such as DHL, FedEx, UPS, etc... 1. The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; DHL at 1-800-Call-DHL or FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery. 2. After DHL, FedEx or UPS picks up the damaged shipment notify us of the situation via e-mail or phone call at 814-207-1763. Include our invoice/receipt number and your purchase order number as well as a description of the damage. 3. We will replace the shipment at no additional cost to the customer after verification that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks. For items shipped via freight service such as FedEx Freight, Watkins, etc... 1. The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered. 2. The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment. 3. We will replace the item at no additional cost to the customer after verification that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more. Inflatable Toys Direct.com will not cover a shipping damage returns and/or replacement in which the customer fails to follow the proper procedure. ADDITIONAL POLICIES Pennsylvania State Tax: Not subject to PA sales tax of 6% if we are shipping out of state. Warranties: Inflatable Toys Direct.com warrants its products to be free of defects in material and workmanship for 30 days from the shipment date unless otherwise noted. We will replace any item returned to us within the parameters of this policy and found to be defective. All returned merchandise must be properly packed for a safe return shipment and in original purchase condition with the original packaging intact, the original receipt/invoice/packing slip and a an explanation of the item's problem. Inflatable Toys Direct.com will not refund, credit or cover shipping expenses for warranty item returns or warranty item replacements under any circumstance. Inflatable Toys Direct.com is not liable for misuse of its products. This warranty does not cover damage due to abuse, neglect, alteration, failure to follow instructions, shipping damage or damaged packaging. Inflatable Toys Direct.com EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES NOT STATED HEREIN AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. These terms and conditions are subject to change without notice. The responsibility to remain familiar with these terms and conditions is yours. Please check this page periodically for updates and changes.