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Frequently Asked Questions
How do you ship products to customers?
We use the most economical shipping service. We do realize that you want your Inflatable Toys as soon as possible, so, upon request, we will ship Express. Please see our policies page for more information.

What is your return policy?
We accept returns within 30 days after shipment. Non-defective products must be returned in the original shipping condition and are subject to a 20% restocking fee. Please see our policies page for more information.

Easy set pool FAQs1.) How much air should be used to inflate the top ring? (References Easy Set™ and Ellipse™ Pools only)
A.    Inflate until the top ring becomes round in shape and firm to the touch. An over inflated ring heated by the sun may burst or lead to leaks in the seam.

2.) What sizes are available?
We distribute 8', 10', 12', 15', 18', 20', 24' and 32' pool sizes.

4.) Can I set the pool up on a concrete patio?
Yes, but a ground cloth is highly recommended. Do not drag the liner across the concrete, as abrasions will cause holes. The surface must be smooth, level, and stable.

5.) What other surfaces can be safely used to set up my Intex Easy Set Pool?
Easy Set&trade, Ellipse™ and Frame Set™ Pools can be set up on grass, compacted dirt, or pavement that is completely smooth, level, and stable. A ground cloth or tarp is recommended. The pool should NOT be set up on sand or muddy ground that could possibly shift. It is also NOT recommended to be set up on wooden decks.